Reading Time: 3 minutesEnterprise leaders grappling with the steep costs of deploying AI models could find a reprieve thanks to a new architecture design. While the capabilities of generative AI are attractive, their immense computational demands for both training and inference result in prohibitive expenses and mounting environmental concerns. At the centre of this inefficiency is the models’ […]
The enemy within: AI as the attack surface
Reading Time: 4 minutesBoards of directors are pressing for productivity gains from large-language models and AI assistants. Yet the same features that makes AI useful – browsing live websites, remembering user context, and connecting to business apps – also expand the cyber attack surface. Tenable researchers have published a set of vulnerabilities and attacks under the title “HackedGPT”, […]
Buzzing with purpose: RingCentral Bulgaria adopts a beehive
Reading Time: < 1 minuteContributing to your local community is an essential part of building a strong, supportive, and sustainable environment. At RingCentral Bulgaria, we recently adopted a beehive! A small but significant way to support local beekeepers and foster a culture of meaningfulness among our colleagues. Choosing our hive was an adventure of its own. We set out […]
Flawed AI benchmarks put enterprise budgets at risk
Reading Time: 5 minutesA new academic review suggests AI benchmarks are flawed, potentially leading an enterprise to make high-stakes decisions on “misleading” data. Enterprise leaders are committing budgets of eight or nine figures to generative AI programmes. These procurement and development decisions often rely on public leaderboards and benchmarks to compare model capabilities. A large-scale study, ‘Measuring what […]
ClinCheck Live brings AI planning to Invisalign dental treatments
Reading Time: 2 minutesAlign Technology, a medical device company that designs, manufactures, and sells the Invisalign system of clear aligners, exocad CAD/CAM software, and iTero intra-oral scanners, has unveiled ClinCheck Live Plan, a new feature in its Invisalign digital dental treatment planning. ClinCheck Live Plan is designed to automate the creation of an initial Invisalign treatment plan that’s […]
Meet RingCentral AVA: The AI virtual assistant built for how you work
Reading Time: 4 minutesToday, we’re introducing RingCentral AVA, a fully integrated AI virtual assistant that helps employees stay focused, connected, and productive. AVA connects conversations, content, and workflows across the entire RingEX platform, bringing voice, video, and messaging together in one seamless experience. It captures details automatically, summarizes what matters, and helps teams act faster, all within the […]
RingCentral bolsters RingEX with new customer engagement solutions
Reading Time: 3 minutesNew Customer Engagement Bundle introduces advanced queue management and SMS shared inbox capabilities to power informal contact centers. The new offering captures growing customer engagement demand at the intersection of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Included in this new release are new paid add-ons for RingEX customers […]
RingCentral unveils RingWEM: An AI-powered workforce engagement management suite
Reading Time: 4 minutesRingWEM includes native AI Quality Management, AI Workforce Management, AI Interaction Analytics, and Screen Recording Today we announced RingWEM, a next-generation Workforce Engagement Management offering that leverages and extends the recent acquisition of CommunityWFM workforce management. This new comprehensive solution complements RingCentral’s native cloud contact center, RingCX, by adding powerful capabilities for agent performance, customer […]
Introducing Insights: Turn your conversations into business intelligence
Reading Time: 3 minutesEvery day, your conversations—with prospects, customers, and even internally—hold the keys to your next big strategic move. But finding those keys quickly and knowing what actions to take across thousands of interactions can feel impossible. Not anymore. We built Insights to turn that conversational data into clear, actionable intelligence. What is Insights? Insights is a […]
What’s new in RingCentral AI Receptionist: The front door to smarter customer engagement
Reading Time: 5 minutesEvery call is a moment that matters. It could be a new customer ready to buy, a client who needs reassurance, or a patient looking for help. But when your team is juggling endless calls, back-to-back appointments, and manual follow-ups, even the most dedicated business can miss a few of those moments. RingCentral AI Receptionist […]
The “Most Hated” CSS Feature: tan()
Reading Time: 8 minutesLast time, we discussed that, sadly, according to the State of CSS 2025 survey, trigonometric functions are deemed the “Most Hated” CSS feature. That shocked me. I may have even been a little offended, being a math nerd and all. So, I wrote an article that tried to showcase several uses specifically for the cos() and sin() functions. Today, […]
OpenAI spreads $600B cloud AI bet across AWS, Oracle, Microsoft
Reading Time: 3 minutesOpenAI is on a spending spree to secure its AI compute supply chain, signing a new deal with AWS as part of its multi-cloud strategy. The company recently ended its exclusive cloud-computing partnership with Microsoft. It has since allocated a reported $250 billion back to Microsoft, $300 billion to Oracle, and now, $38 billion to […]
AI browsers are a significant security threat
Reading Time: 4 minutesAmong the explosion of AI systems, AI web browsers such as Fellou and Comet from Perplexity have begun to make appearances on the corporate desktop. Such applications are described as the next evolution of the humble browser, and come with AI features built in; they can read and summarise web pages – and, at their […]
From ambition to accountability: Quantifying AI ROI in strategy
Reading Time: 2 minutesFor many UK executives, AI investment has become a necessity, not an experiment in innovation. Boards now demand evidence of measurable impact – whether through efficiency gains, revenue growth, or reduced operational risk. Yet, as Pete Smyth, CEO of Leading Resolutions notes, many SMEs treat AI as an exploratory exercise, not a structured business strategy. […]
DevOps for AI: Continuous deployment pipelines for machine learning systems
Reading Time: 3 minutesAI’s effects on continuous development and deployment pipelines are becoming difficult to ignore. However, decision-makers in software development functions need to consider a broad range of elements when considering the uses of the technology. The challenges of deploying AI at scale Deploying artificial intelligence isn’t the same as deploying, for example, a web app. Traditional […]