Reading Time: 3 minutesAn operational AI forecasting model developed by Hertfordshire University researchers aims to improve resource efficiency within healthcare. Public sector organisations often hold large archives of historical data that do not inform forward-looking decisions. A partnership between the University of Hertfordshire and regional NHS health bodies addresses this issue by applying machine learning to operational planning. […]
What Murder Mystery 2 reveals about emergent behaviour in online games
Reading Time: 3 minutesMurder Mystery 2, commonly known as MM2, is often categorised as a simple social deduction game in the Roblox ecosystem. At first glance, its structure appears straightforward. One player becomes the murderer, another the sheriff, and the remaining participants attempt to survive. However, beneath the surface lies a dynamic behavioural laboratory that offers valuable insight […]
Video reimagined: New RingCentral Video desktop experience and AI capabilities
Reading Time: 6 minutesMeetings are where decisions happen—but too often, the tools get in the way. Presenters worry about sharing the wrong screen or losing their place. Laptops slow to a crawl during video calls. Side conversations spill into separate apps. And when the right person isn’t in the room, momentum stalls. The brand-new RingCentral Video desktop application […]
What’s !important #5: Lazy-loading iframes, Repeating corner-shape Backgrounds, and More
Reading Time: 3 minutesThis issue of What’s !important is dedicated to our friends in the UK (aka me), who are currently experiencing a very miserable 43-day rain streak. Presenting: the five most interesting things to read about CSS from the last couple of weeks. Plus, the latest features from Chrome 145, and anything else you might’ve missed. TL;DR: […]
Agentic AI drives finance ROI in accounts payable automation
Reading Time: 4 minutesFinance leaders are driving ROI using agentic AI for accounts payable automation, turning manual tasks into autonomous workflows. While general AI projects saw return on investment rise to 67 percent last year, autonomous agents delivered an average ROI of 80 percent by handling complex processes without human intervention. This performance gap demands a change in […]
Newsweek CEO Dev Pragad warns publishers: adapt as AI becomes news gateway
Reading Time: 2 minutesAuthor: Dev Pragad, CEO, Newsweek As artificial intelligence platforms increasingly mediate how people encounter news, media leaders are confronting an important change in the relationship between journalism and the public. AI-driven search and conversational interfaces now influence how audiences discover and trust information, often before visiting a publisher’s website. According to Dev Pragad, the implications […]
How e& is using HR to bring AI into enterprise operations
Reading Time: 3 minutesFor many enterprises, the first real test of AI is not customer-facing products or flashy automation demos. It is the quiet machinery that runs the organisation itself. Human resources, with its mix of routine workflows, compliance needs, and large volumes of structured data, is emerging as one of the earliest areas where companies are pushing […]
Making a Responsive Pyramidal Grid With Modern CSS
Reading Time: 10 minutesIn the previous article, we built the classic hexagon grid. It was a responsive implementation without the use of media queries. The challenge was to improve a five-year old approach using modern CSS. Support is limited to Chrome only because this technique uses recently released features, including corner-shape, sibling-index(), and unit division. CodePen Embed Fallback […]
Google identifies state-sponsored hackers using AI in attacks
Reading Time: 4 minutesState-sponsored hackers are exploiting highly-advanced tooling to accelerate their particular flavours of cyberattacks, with threat actors from Iran, North Korea, China, and Russia using models like Google’s Gemini to further their campaigns. They are able to craft sophisticated phishing campaigns and develop malware, according to a new report from Google’s Threat Intelligence Group (GTIG). The […]
How AI-powered Quality Management transforms coaching and engagement
Reading Time: 3 minutesAs customer expectations rise, teams are under increasing pressure to deliver meaningful, efficient, and personalized experiences. Yet, focusing on improving customer conversations alone isn’t enough. Service quality is shaped well before those interactions ever take place through employee experience, coaching, and performance management. These areas influence how agents engage at every touchpoint, making them essential […]
Approximating contrast-color() With Other CSS Features
Reading Time: 5 minutesYou have an element with a configurable background color, and you’d like to calculate whether the foreground text should be light or dark. Seems easy enough, especially knowing how mindful we ought to be with accessibility. There have been a few drafts of a specification function for this functionality, most recently, contrast-color() (formerly color-contrast()) in […]
Barclays bets on AI to cut costs and boost returns
Reading Time: 3 minutesBarclays recorded a 12 % jump in annual profit for 2025, reporting £9.1 billion in earnings before tax, up from £8.1 billion a year earlier. The bank also raised its performance targets out through 2028, aiming for a return on tangible equity (RoTE) of more than 14 %, up from a previous goal of above […]
How insurance leaders use agentic AI to cut operational costs
Reading Time: 3 minutesAgentic AI offers insurance leaders a path to scalable efficiency as the sector confronts a tough digital transformation. Insurers hold deep data reserves and employ a workforce skilled in analytic decision-making. Despite these advantages, the industry has largely failed to advance beyond pilot programmes. Research suggests only seven percent of insurers have scaled these initiatives […]
Red Hat unifies AI and tactical edge deployment for UK MOD
Reading Time: 3 minutesThe UK Ministry of Defence (MOD) has selected Red Hat to architect a unified AI and hybrid cloud backbone across its entire estate. Announced today, the agreement is designed to break down data silos and accelerate the deployment of AI models from the data centre to the tactical edge. For CIOs, it’s part of a […]
Love is in the AIR: Why businesses are falling for AI Receptionist this Valentine’s Day
Reading Time: 4 minutesLove is definitely in the AIR this season! For growing businesses, love shows up in a variety of different ways. It’s when calls get answered, customers feel heard, and opportunities don’t slip through the cracks. It’s not about grand gestures; it’s about showing up consistently and being there for your customer when it matters. That’s […]