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Reading Time: 3 minutesFedEx is using AI to change how package tracking and returns work for large enterprise shippers. For companies moving high volumes of goods, tracking no longer ends when a package leaves the warehouse. Customers expect real-time updates, flexible delivery options, and returns that do not turn into support tickets or delays. That pressure is pushing […]

Reading Time: 3 minutesKlarna aims to address the lack of interoperability between conversational AI agents and backend payment systems by backing Google’s Universal Commerce Protocol (UCP), an open standard designed to unify how AI agents discover products and execute transactions. The partnership, which also sees Klarna supporting Google’s Agent Payments Protocol (AP2), places the Swedish fintech firm among […]

Reading Time: 3 minutesA note from RingCentral’s Channel Chief It’s a tremendous honor today to be included on CRN’s list of 2026 Channel Chiefs, just shy of a year after taking over the role as RingCentral’s Head of Channel. While I am obviously grateful for both the opportunity and recognition, after more than 10 years of experience within […]

Reading Time: 8 minutesYears ago, when I read Sarah Drasner’s article on creating a VS Code theme, I silently thought to myself, That’s a lot of work… I’m never going to make a theme… But lo and behold, I went ahead and made one — and it took less than six hours to get most of the theme […]

Reading Time: 2 minutesHMRC has selected SAP to overhaul its core revenue systems and place AI at the centre of the UK’s tax administration strategy. The contract represents a broader shift in how public sector bodies approach automation. Rather than layering AI tools over legacy infrastructure, HMRC is replacing the underlying architecture to support machine learning and automated […]

Reading Time: 2 minutesIn December RingCentral Bulgaria hosted a company-wide New Year celebration — and it was truly fan-AI-stic. The event brought together colleagues from engineering, technical support, and administrative teams to celebrate 2026 in style. Strengthening the sense of community that defines our workplace. This year’s party embraced a bold futuristic concept — AI Galaxy Gala — […]

Reading Time: 3 minutesIf you are a data and analytics leader, then you know agentic AI is fuelling unprecedented speed of change right now. Knowing you need to do something and knowing what to do, however, are two different things. The good news is providers like ThoughtSpot are able to assist, with the company in its own words […]

Reading Time: 3 minutesImagine this: It’s February 13th, 2:00 PM. You, a local boutique florist, and your shop is a beautiful, fragrant chaos of roses, silk ribbons, and hydration spray. You and your team are working at a fever pitch to meet the Valentine’s Day pre-orders. Suddenly, the phone starts ringing. Then the second line. Then the third. […]

Reading Time: 6 minutesVoice interactions represent the highest-stakes moments in the customer journey. When customers call, it signals escalation or a decision that cannot wait. Voice is the channel where urgency demands resolution. For businesses, that urgency exposes a growing problem. Call volumes are rising, expectations are higher, and legacy phone systems fail to keep up. They route […]

Reading Time: 4 minutesNeither Chrome, Safari, nor Firefox have shipped new features in the last couple of weeks, but fear not because leading this issue of What’s !important is some of the web development industry’s best educators with, frankly, some killer content. Maintaining video state across different pages using view transitions Chris Coyier demonstrates how to maintain a […]

Reading Time: 5 minutesMid-January saw insurance company, Travelers, announce a new deal that empowers 10,000 engineers and data scientists with AI assistants. However, less than two weeks on, Travelers’ leadership explained that the company’s true competitive advantage lies in expertise, not AIs alone, believing this is what will drive longer-term profit growth. According to Travelers’ chief executive officer […]

Reading Time: 4 minutesFor many large companies, the most useful form of AI right now has little to do with writing emails or answering questions. At PepsiCo, AI is being tested in places where mistakes are costly and changes are hard to undo — factory layouts, production lines, and physical operations. That shift is visible in how PepsiCo […]