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Scaling intelligent automation without breaking live workflows

Reading Time: 3 minutesScaling intelligent automation without disruption demands a focus on architectural elasticity, not just deploying more bots. At the Intelligent Automation Conference, industry leaders gathered to dissect why many automation initiatives stall after pilot phases. Speaking alongside representatives from NatWest Group, Air Liquide, and AXA XL, Promise Akwaowo, Process Automation Analyst at Royal Mail, grounded the […]

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The firm that never forgets: Rowspace launches with $50M to make AI for private equity actually work

Reading Time: 4 minutesPrivate equity runs on judgment–and judgment, it turns out, is extraordinarily hard to scale. Decades of deal memos, underwriting models, partner notes, and portfolio data are scattered across systems that were never designed to communicate with each other. Every time a new deal crosses a firm’s desk, analysts start from scratch, even when the answers […]

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How AI customer experience transforms enterprise operations at scale

Reading Time: 9 minutesLearn how to implement AI to reduce CX costs, improve service quality, and scale your operations without causing disruption. AI customer experience (CX) goes far beyond chatbots. At enterprise scale, it requires rethinking how every interaction unfolds across voice, digital channels, and internal collaboration. That means using data and automation to make customer interactions faster, […]

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The Different Ways to Select in CSS

Reading Time: 3 minutesTemani Afif recently did this exercise and I thought I’d build off of it. Some of these are useful. Many of them are not. There’s a bird at the end! html html { /* I mean, duh */ } :root :root { /* Sarsaparilla, anyone? */ } :root is a CSS pseudo-class that matches the […]

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JPMorgan expands AI investment as tech spending nears $20B

Reading Time: 4 minutesArtificial intelligence is moving from pilot projects to core business systems inside large companies. One example comes from JPMorgan Chase, where rising AI investment is helping push the bank’s technology budget toward about US$19.8 billion in 2026. The spending plan reflects a broader shift among large enterprises. AI is no longer treated as a small […]

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Beyond the pilot: Dyna.Ai raises eight-figure Series A to put agentic AI in financial services to work

Reading Time: 3 minutesThe financial services industry has a pilot problem. Institutions pour resources into AI proofs-of-concept, generate impressive dashboards, and then quietly watch momentum stall before anything reaches production. Singapore-headquartered Dyna.Ai was built precisely to break that pattern–and investors are now backing that thesis with serious capital. The AI-as-a-Service company has closed an eight-figure Series A round […]

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5 omnichannel banking trends shaping enterprise CX in 2026

Reading Time: 10 minutesDiscover how unified communications, voice-first AI, and real-time data integration help banks deliver seamless customer experiences while reducing cost and risk. Banking customers expect instant, personalized service whether they call, chat, or walk into a physical branch. But if your contact center can’t see mobile app activity or your IVR provides a different balance than […]

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Physical AI is having its moment–and everyone wants a piece of it

Reading Time: 4 minutesThere is a particular kind of momentum in the technology industry that announces itself not through a single breakthrough, but through the simultaneous convergence of many. Physical AI is having that moment right now–and paying attention to where it is coming from, and why, tells you more than any single product launch can. The term […]

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AI agents prefer Bitcoin shaping new finance architecture

Reading Time: 3 minutesAI agents prefer Bitcoin for digital wealth storage, forcing finance chiefs to adapt their architecture for machine autonomy. When AI systems gain economic autonomy, their internal logic dictates how corporate capital flows. Non-partisan research by the Bitcoin Policy Institute evaluated how these frontier models would transact if operating as independent economic actors. The study tested […]

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Google makes its industrial robotics AI play official–and this time, it means business

Reading Time: 3 minutesWhen Google folds a moonshot into its core operations, it’s not cleaning house. It’s placing a bet. On February 25, Alphabet-owned Intrinsic–which builds AI models and software designed to make industrial robotics more accessible–officially joined Google.  The company will remain a distinct group within Google, working closely with Google DeepMind and tapping into Gemini AI models and […]

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Top 5 customer experience software platforms compared (2026)

Reading Time: 9 minutesCompare the top customer experience software platforms for enterprise teams in 2026. Keeping up with modern customer expectations is an ongoing challenge. You need to provide fast service while keeping your operations organized, yet using separate tools for different channels slows things down. Disconnected systems force customers to repeat themselves and make it difficult for […]

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Enterprise contact center solutions: How to unify, secure, and scale in 2026

Reading Time: 8 minutesModern enterprise contact centers orchestrate voice, digital channels, and AI under one platform, turning fragmented customer interactions into unified experiences. Enterprise customers expect seamless experiences, yet many legacy contact centers struggle to keep pace. You’re responsible for journeys that cross geographies, departments, and tightly regulated industries, all while navigating cost pressures and increased scrutiny around […]

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Best AI security solutions 2026: Top enterprise platforms compared

Reading Time: 4 minutesArtificial intelligence is no longer just powering defensive cybersecurity tools, it is reshaping the entire threat landscape. AI is accelerating reconnaissance, improving the realism of phishing, automating malware mutation, and enabling adaptive attack techniques. At the same time, enterprises are embedding AI agents, copilots, and generative AI tools into everyday workflows. That dual dynamic has […]

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The integration of AI in modern forex automation

Reading Time: 3 minutesTry to think of just one area where artificial intelligence is not leaving a mark, and you’ll realise there’s almost none. And in the forex world, things have not been any different. It’s a big part of why Fortune Business Insights values the global AI market size at $375.93 billion. Looking ahead, the sector could […]

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Physical AI adoption boosts customer service ROI

Reading Time: 3 minutesThe adoption of physical AI drives ROI in frontline customer service by merging digital intelligence with human-like physical interaction. As businesses navigate shrinking labour pools, they are finding that simply automating routine workflows is no longer enough. A new partnership between KDDI and AVITA demonstrates how companies can address complex operational gaps through humanoid deployment. […]

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