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Reading Time: 9 minutesDiscover how embedding artificial intelligence (AI) across your entire interaction lifecycle helps you deliver better experiences while controlling costs and complexity. Running a contact center means navigating relentless trade-offs: customers expect fast, personalized service, while leadership expects reduced costs and provable ROI. At the same time, agents are balancing hybrid work, disconnected tools, and shifting […]

Reading Time: 3 minutesModern contact center operations have grown more dynamic than the workforce models designed to support them. As customer activity levels continuously evolve, staffing decisions made far in advance can quickly fall out of alignment with actual interaction volumes. How organizations respond to that complexity through workforce management directly affects employee well-being and the customer experience. […]

Reading Time: 5 minutesChoosing between Popover API and Dialog API is difficult because they seem to do the same job, but they don’t! After a bit lots of research, I discovered that the Popover API and Dialog API are wildly different in terms of accessibility. So, if you’re trying to decide whether to use Popover API or Dialog’s […]

Reading Time: 3 minutesAI adoption in financial services has effectively become universal–and the institutions still treating it as an experiment are now the outliers. According to Finastra’s Financial Services State of the Nation 2026 report, which surveyed 1,509 senior executives across 11 markets, only 2% of financial institutions globally report no use of AI whatsoever.  The debate is […]

Reading Time: 4 minutesAt MWC 2026 in Barcelona, SK Telecom outlined how it is rebuilding itself around AI, from its network core to its customer service desks. The shift goes beyond adding new AI tools. It involves rewriting internal systems, expanding data centre capacity to the gigawatt scale, and upgrading its own large language model to more than […]

Reading Time: 4 minutesDespite what’s been a sleepy couple of weeks for new Web Platform Features, we have an issue of What’s !important that’s prrrretty jam-packed. The web community had a lot to say, it seems, so fasten your seatbelts! @keyframes animations can be strings Peter Kröner shared an interesting fact about @keyframes animations — that they can […]

Reading Time: 3 minutesTL;DR: We can center absolute-positioned elements in three lines of CSS. And it works on all browsers! .element { position: absolute; place-self: center; inset: 0; } Why? Well, that needs a longer answer. In recent years, CSS has brought a lot of new features that don’t necessarily allow us to do new stuff, but certainly […]

Reading Time: 3 minutesThroughout February, RingCentral has observed Black History Month under the theme “Connectivity & Contributions: The Pulse of Progress.” But for many of us, this month was more than a theme—it was a journey. We reflected on the architects who shaped our digital world, explored the many roots that form our shared identity, examined the true […]

Reading Time: 3 minutesImproving trust in agentic AI for finance workflows remains a major priority for technology leaders today. Over the past two years, enterprises have rushed to put automated agents into real workflows, spanning customer support and back-office operations. These tools excel at retrieving information, yet they often struggle to provide consistent and explainable reasoning during multi-step […]

Reading Time: 3 minutesMany organisations are eroding the foundations of business – productivity, competitiveness, and efficiency. This is happening due to poor implementation of human-AI collaboration, according to cloud data and AI consultancy, Datatonic. The company says in the next phase of enterprise AI, success will come from carefully-governed and designed AI that works alongside humans in “human-in-the-loop […]

Reading Time: 4 minutesBanks are testing a new type of artificial intelligence, like agentic AI, that does more than scan for keywords or follow preset rules. Instead of relying only on static alerts, some trading desks are beginning to use systems designed to reason through patterns in real time and flag conduct that may need human review. Bloomberg […]

Reading Time: 2 minutesThe machine that will make tomorrow’s AI chips possible has just been declared ready for mass production – and the clock for the industry’s next leap has officially started. ASML, the Dutch company that holds a global monopoly on commercial extreme ultraviolet lithography equipment, confirmed this week that its High-NA EUV tools have crossed the […]