Reading Time: 3 minutesManaging the economics of multi-agent AI now dictates the financial viability of modern business automation workflows. Organisations progressing past standard chat interfaces into multi-agent applications face two primary constraints. The first issue is the thinking tax; complex autonomous agents need to reason at each stage, making the reliance on massive architectures for every subtask too […]
Introducing Push to Talk 2.0: A Smarter Way to Connect Your Teams
Reading Time: 4 minutesOn the frontline—whether it’s a hospital ward, a retail floor, or a loading dock—communication is the heartbeat of the operation. But for too long, these teams have been stuck juggling bulky analog radios alongside their smartphones. At RingCentral, we believe the frontline deserves a single, unified tool that works as hard as they do. That’s […]
FIFA is rebuilding world football operations on AI. The World Cup is just the first test
Reading Time: 4 minutesWhen Romy Gai, FIFA’s chief business officer, described the operational challenge of running a 48-team World Cup across Canada, Mexico and the United States, he was not talking about technology. He was talking about complexity. Previous World Cups relied on local organising committees to absorb much of the logistical load. For 2026, FIFA is running operations directly. […]
What is conversation intelligence? Complete 2026 guide
Reading Time: 7 minutesHow AI-powered insights turn customer conversations into enterprise CX impact. Modern customer conversations span voice, video, messaging, SMS, and contact centers. For enterprise leaders, that scale creates a massive visibility gap. Millions of disconnected interactions hold valuable signals about customer intent, risk, and opportunity—but they stay buried across systems that weren’t built to talk to […]
Ai2: Building physical AI with virtual simulation data
Reading Time: 3 minutesVirtual simulation data is driving the development of physical AI across corporate environments, led by initiatives like Ai2’s MolmoBot. Instructing hardware to interact with the real world has historically relied on highly expensive and manually-collected demonstrations. Technology providers building generalist manipulation agents typically frame extensive real-world training as the basis for these systems. For some […]
How to set up a voice AI agent that works from day one with RingCentral AI Receptionist
Reading Time: 8 minutesVoice has outlived every prediction of its decline. When something matters, people call. They call when money is involved. They call when timelines are tight. They call when stakes are high. At the same time, AI has moved from experimentation to ubiquity. The RingCentral Agentic AI Trends 2026 shows that 97% of organizations are already […]
How Agentic Voice AI is transforming CX: Enterprise Connect 2026 showcase
Reading Time: 4 minutesAt RingCentral, we are redefining the boundary between human ingenuity and artificial intelligence through the power of Agentic Voice AI. We are dedicated to empowering businesses with autonomous, context-aware tools that don’t just surface data, but actively drive exceptional customer experiences. By integrating AVA (AI Virtual Assistant) as a proactive participant in your ecosystem, our […]
Abusing Customizable Selects
Reading Time: 11 minutesWeb browsers ship new features all the time, but what fun is it if we can’t build silly and fun things with them? In this article, let’s go over a few demos that I’ve made by using the new customizable <select> feature, and walk through the main steps and techniques that I’ve used to implement […]
New partnership to offer smart robots for dangerous environments
Reading Time: 3 minutesADLINK Technology has signed a strategic alliance and joint development agreement with Under Control Robotics, the company behind the robotics startup Noble Machines. The two firms will combine ADLINK’s edge AI platforms with Noble Machines’ autonomy software to create a new generation of general-purpose robots for modern manufactories and engineering plants. The work focuses on […]
Manulife moves AI agents into core financial workflows
Reading Time: 4 minutesLarge financial firms have spent years testing artificial intelligence in small projects, often limited to data analysis or customer support tools. The next phase appears to involve something more operational: systems that can take action in business workflows. Canadian insurer Manulife is moving in that direction as it works to deploy agent-based AI systems inside […]
How physical AI integration accelerates vehicle innovation
Reading Time: 3 minutesThe integration of physical AI into vehicles remains a primary objective for automakers looking to accelerate innovation. A technical collaboration between Qualcomm and Wayve offers a framework for how hardware and software providers can consolidate their efforts to supply production-ready advanced driver assistance systems to manufacturers worldwide. The partnership combines Wayve’s AI driving layer with […]
ABB: Physical AI simulation boosts ROI for factory automation
Reading Time: 3 minutesA new ABB and NVIDIA partnership shows physical AI simulation is driving real ROI in factory automation and solving production hurdles. Manufacturers have often found it difficult to make intelligent robotics work reliably outside testing environments. The core issue is the gap between digital training models and actual factory floors, where lighting, material physics, and […]
Agentic AI in finance speeds up operational automation
Reading Time: 3 minutesIn finance, achieving operational automation by integrating agentic AI requires a data-centric foundation to drive real value. Financial infrastructure provider SEI has engaged IBM to modernise its internal operations via AI and automation. The joint initiative focuses on process redesign and targeted system updates to deliver consistent client experiences, building a modern and data-enabled foundation […]
Introducing AIR Pro: Autonomous AI agents for customer engagement
Reading Time: 5 minutesToday, we’re launching RingCentral AIR Pro (AI Representative), a voice-first, omnichannel conversational AI agent and orchestration studio designed to automate interactions, streamline operations, and drive measurable business outcomes. AIR Pro is the next evolution of RingCentral’s AI Receptionist, built not to replace human communication, but to elevate it. By combining empathy with agentic intelligence, it […]
Mastercard brings agentic payments to life in Singapore with DBS and UOB
Reading Time: 2 minutesMastercard has completed its first live, authenticated agent-based payment transaction in Singapore, a milestone that advances autonomous AI commerce from proof of concept to everyday use. Announced on March 4, 2026, the transaction was carried out in partnership with DBS and UOB, two of Southeast Asia’s largest banks. In the demonstration, an AI agent booked […]