Reading Time: 11 minutesLearn how unified communications, voice-first AI, and conversation intelligence help strengthen compliance, reduce risk, and deliver better customer experiences. Every financial services call either builds trust or creates risk. Customer expectations, regulatory requirements, and cost pressures are constant—and navigating them on legacy systems slows everything down. Replacing these systems with the right technology, processes, and […]
Trustpilot partners with AI companies as traditional search declines
Reading Time: 3 minutesTrustpilot is reported to be pursuing partnerships with large eCommerce companies as AI-driven shopping gains traction. In an interview with Bloomberg News [paywall], chief executive Adrian Blair said that AI agents acting on behalf of consumers require lots of information about the businesses they’re willing to interact with. He said the most effective systems will […]
Goldman Sachs sees AI investment shift to data centres
Reading Time: 3 minutesArtificial intelligence investment is entering a more selective phase as companies and investors look beyond early excitement and focus on the data centre infrastructure required to run AI systems. Recent analysis from Goldman Sachs suggests the market is moving toward what the firm describes as a “flight to quality.” In practice, investors are paying closer […]
US Treasury publishes AI risk Guidebook for financial institutions
Reading Time: 4 minutesThe US Treasury has published several documents designed for the US financial services sector that suggest a structured approach to managing AI risks in operations and policy (see subheading ‘Resources and Downloads’ towards the bottom of the link). The CRI Financial Services AI Risk Management Framework (FS AI RMF) comes with a Guidebook [.docx] which […]
What’s !important #7: random(), Folded Corners, Anchored Container Queries, and More
Reading Time: 3 minutesFor this issue of What’s !important, we have a healthy balance of old CSS that you might’ve missed and new CSS that you don’t want to miss. This includes random(), random-item(), folded corners using clip-path, backdrop-filter, font-variant-numeric: tabular-nums, the Popover API, anchored container queries, anchor positioning in general, DOOM in CSS, customizable <select>, :open, scroll-triggered […]
4 Reasons That Make Tailwind Great for Building Layouts
Reading Time: 5 minutesWhen I talk about layouts, I’m referring to how you place items on a page. The CSS properties that are widely used here include: display — often grid or flex nowadays margin padding width height position top, left, bottom, right I often include border-width as a minor item in this list as well. At this […]
NTT DATA and NVIDIA bring enterprise AI factories to production scale
Reading Time: 2 minutesNTT DATA has announced an initiative to deliver NVIDIA-powered platforms designed to give organisations a repeatable, production-ready model for scaling AI. The offering integrates NVIDIA’s GPU-accelerated computing and high-performance networking with NVIDIA AI Enterprise software, including NeMo and NIM Microservices, into a full-stack agentic AI platform that can be deployed in cloud and edge environments. […]
OpenAI’s Frontier puts AI agents in a fight SaaS can’t afford to lose
Reading Time: 4 minutesWhen OpenAI launched Frontier in February, the announcement was described as a platform for enterprise AI agents. What it actually signalled was a challenge to the revenue architecture underpinning the software industry. Frontier is designed to act as a semantic layer in an organisation’s existing systems, connecting data warehouses, CRM platforms, ticketing tools, and internal […]
E.SUN Bank and IBM build AI governance framework for banking
Reading Time: 4 minutesE.SUN Bank is working with IBM to build clearer AI governance rules for how artificial intelligence can be used inside a bank. The effort reflects a wider shift in finance. Many firms already use AI for fraud checks and credit scoring, and some also use it to handle customer service queries. The new challenge is […]
BMW puts humanoid robots to work in Germany–and Europe’s factories are watching
Reading Time: 4 minutesEurope’s factory floors have a new kind of colleague. BMW Group has deployed humanoid robots in manufacturing in Germany for the first time, launching a pilot project at its Leipzig plant with AEON–a wheeled humanoid built by Hexagon Robotics. It is the first automotive deployment of AEON anywhere in the world, and it marks something of a […]
How multi-agent AI economics influence business automation
Reading Time: 3 minutesManaging the economics of multi-agent AI now dictates the financial viability of modern business automation workflows. Organisations progressing past standard chat interfaces into multi-agent applications face two primary constraints. The first issue is the thinking tax; complex autonomous agents need to reason at each stage, making the reliance on massive architectures for every subtask too […]
Introducing Push to Talk 2.0: A Smarter Way to Connect Your Teams
Reading Time: 4 minutesOn the frontline—whether it’s a hospital ward, a retail floor, or a loading dock—communication is the heartbeat of the operation. But for too long, these teams have been stuck juggling bulky analog radios alongside their smartphones. At RingCentral, we believe the frontline deserves a single, unified tool that works as hard as they do. That’s […]
FIFA is rebuilding world football operations on AI. The World Cup is just the first test
Reading Time: 4 minutesWhen Romy Gai, FIFA’s chief business officer, described the operational challenge of running a 48-team World Cup across Canada, Mexico and the United States, he was not talking about technology. He was talking about complexity. Previous World Cups relied on local organising committees to absorb much of the logistical load. For 2026, FIFA is running operations directly. […]
What is conversation intelligence? Complete 2026 guide
Reading Time: 7 minutesHow AI-powered insights turn customer conversations into enterprise CX impact. Modern customer conversations span voice, video, messaging, SMS, and contact centers. For enterprise leaders, that scale creates a massive visibility gap. Millions of disconnected interactions hold valuable signals about customer intent, risk, and opportunity—but they stay buried across systems that weren’t built to talk to […]
Ai2: Building physical AI with virtual simulation data
Reading Time: 3 minutesVirtual simulation data is driving the development of physical AI across corporate environments, led by initiatives like Ai2’s MolmoBot. Instructing hardware to interact with the real world has historically relied on highly expensive and manually-collected demonstrations. Technology providers building generalist manipulation agents typically frame extensive real-world training as the basis for these systems. For some […]