Reading Time: 3 minutesCustomer conversations have always carried valuable signals about sentiment, behavior, and intent. For contact center teams, the challenge has been turning that information into insights that guide decisions and improve performance. For years, conversation data lived in silos across channels and systems. To address that, teams consolidated information into comprehensive dashboards. Visibility improved, but leaders […]
Launching a simpler way to measure AI ROI
Reading Time: 3 minutesAI is moving from experimentation to execution. IT leaders are expanding platforms. CX teams are automating interactions. SMB owners are looking for ways to scale without adding headcount. But one obstacle continues to slow decisions: proving the return. AI often delivers value through time savings, faster response, better conversations, and improved customer experiences. Those gains […]
Loading Smarter: SVG vs. Raster Loaders in Modern Web Design
Reading Time: 6 minutesI got this interesting question in an SVG workshop: “What is the performance difference between an SVG loader and simply rotating an image for a loader?” The choice between Scalable Vector Graphics (SVG) and raster image loaders involves many factors like performance, aesthetics, and user experience. The short answer to that question is: there’s almost […]
Mastercard’s AI payment demo points to agent-led commerce
Reading Time: 4 minutesA recent demonstration from Mastercard suggests that payment systems may be heading toward a future where software agents, not people, complete purchases. During the India AI Impact Summit 2026, Mastercard showed what it described as its first fully authenticated “agentic commerce” transaction. In the demo, as reported by Times of India, an AI agent searched […]
How Amul is using AI dairy farming to put 36 million farmers first
Reading Time: 4 minutesAI dairy farming has found its most ambitious deployment yet – not in a Silicon Valley lab nor a European agri-tech campus, but in the villages of Gujarat, India, where 36 lakh (3.6 million) women milk producers are now being served by an AI assistant named Sarlaben. Amul, the world’s largest dairy cooperative, has launched […]
Hitachi bets on industrial expertise to win the physical AI race
Reading Time: 4 minutesPhysical AI – the branch of artificial intelligence that controls robots and industrial machinery in the real world – has a hierarchy problem. At the top, OpenAI and Google are scaling multimodal foundation models. In the middle, Nvidia is building the platforms and tools for physical AI development. And then there is a third camp: […]
Exploring AI in the APAC retail sector
Reading Time: 3 minutesAI in the APAC retail sector is transitioning from analytics and pilots into workflows and daily operations. Dense urban stores, high labour churn, and competitive quick-commerce ecosystems are driving the uptake. A Q4 2025 survey by GlobalData found that 45 percent of consumers in Asia and Australasia are very or quite likely to purchase a […]
Voice is the new interface: Transforming telco operations from friction to flow
Reading Time: 3 minutesFor decades, the customer experience has been synonymous with a specific kind of friction. We all know the drill: navigating endless IVR menus, waiting on hold for simple billing questions, or performing the logistical gymnastics required for a routine SIM swap. Behind the scenes, the reason for this friction is no secret. Telecom operators sit […]
Potentially Coming to a Browser :near() You
Reading Time: 7 minutesJust before we wrapped up 2025, I saw this proposal for :near(), a pseudo-class that would match if the pointer were to go near the element. By how much? Well, that would depend on the value of the <length> argument provided. Thomas Walichiewicz, who proposed :near(), suggests that it works like this: button:near(3rem) { /* […]
AI: Executives’ optimism about the future
Reading Time: 4 minutesThe most rigorous international study of firm-level AI impact to date has landed, and its headline finding is more constructive than many expected. Across nearly 6,000 verified executives in four countries, AI has delivered modest aggregate shifts in productivity or employment over the past three years. The measured impact reflects the early phases of deployment […]
Coca-Cola turns to AI marketing as price-led growth slows
Reading Time: 3 minutesShifting from price hikes to persuasion, Coca-Cola’s latest strategy signals how AI is moving deeper into the core of corporate marketing. Recent coverage of the company’s leadership discussions shows that Coca-Cola is entering what executives describe as a new phase focused on influence not pricing power. According to Mi-3, the company is changing its focus […]
Buyer’s guide to choosing an employee communication platform
Reading Time: 12 minutesA practical guide to evaluating an employee communication platform that strengthens alignment, improves visibility, and supports every team at scale. Mid-market teams reach a breaking point when communication gaps start dragging down operations. Messages get buried. Frontline feedback arrives too late. Leaders lose visibility into what teams actually know and what they need next. That […]
Healthcare call center software for faster patient access in 2026
Reading Time: 8 minutesWhat to look for to reduce wait times, automate routine tasks, and protect patient data. Running patient access, IT, or contact center operations means navigating competing pressures all day. Patients want shorter wait times, real-time answers, and a consistent experience across every channel—phone, SMS, chat, and mobile apps. At the same time, clinicians and staff […]
Top 10 AI collaboration tools for fast-growing teams
Reading Time: 13 minutesHow agentic voice AI helps teams stay aligned, reduce busywork, and scale collaboration without adding complexity. Coordination breaks down in small ways first. A meeting ends, but no one knows who owns the follow-up. A customer calls back, and the context is gone. Someone asks, “Did we decide this already?” and three people check three […]
Certifications That Will Actually Get You HIRED | Best Courses For Resume
Reading Time: 4 minutesIn today’s competitive job market, employers look for candidates who not only have skills — but also verified credentials that demonstrate those skills. Whether you’re aiming for a job in AI, data analytics, or prompt engineering, earning free certificates that recruiters recognize can greatly improve your resume and interview likelihood. The following list highlights high-value […]