Reading Time: 3 minutesWhile the prospect of AI acting as a digital co-worker dominated the day one agenda at the co-located AI & Big Data Expo and Intelligent Automation Conference, the technical sessions focused on the infrastructure to make it work. A primary topic on the exhibition floor was the progression from passive automation to “agentic” systems. These […]
Combing the Rackspace blogfiles for operational AI pointers
Reading Time: 3 minutesIn a recent blog output, Rackspace refers to the bottlenecks familiar to many readers: messy data, unclear ownership, governance gaps, and the cost of running models once they become part of production. The company frames them through the lens of service delivery, security operations, and cloud modernisation, which tells you where it is putting its […]
How Cisco builds smart systems for the AI era
Reading Time: 3 minutesAmong the big players in technology, Cisco is one of the sector’s leaders that’s advancing operational deployments of AI internally to its own operations, and the tools it sells to its customers around the world. As a large company, its activities encompass many areas of the typical IT stack, including infrastructure, services, security, and the […]
When every second counts: How AT&T Office@Hand AI Receptionist bolsters emergency services this winter season
Reading Time: 3 minutesImagine this: It’s 6:00 PM on a Tuesday in mid-January. A “polar vortex” just slammed in your city, dropping visibility to zero and turning the roads into skating rinks. As the owner of a local towing and recovery fleet, you are far more than a business owner tonight because you have become a lifeline. Your […]
No Hassle Visual Code Theming: Publishing an Extension
Reading Time: 5 minutesCreating your theme is the fun part. After you’re done, the next step is to publish your theme so you — and others — can enjoy your creation! You’d think that publishing a VS Code extension is an easy process, but it’s not. (Maybe I’m used to the ease of publishing npm packages and take […]
Ronnie Sheth, CEO, SENEN Group: Why now is the time for enterprise AI to ‘get practical’
Reading Time: 2 minutesBefore you set sail on your AI journey, always check the state of your data – because if there is one thing likely to sink your ship, it is data quality. Gartner estimates that poor data quality costs organisations an average of $12.9 million each year in wasted resources and lost opportunities. That’s the bad […]
Apptio: Why scaling intelligent automation requires financial rigour
Reading Time: 4 minutesGreg Holmes, Field CTO for EMEA at Apptio, an IBM company, argues that successfully scaling intelligent automation requires financial rigour. The “build it and they will come” model of technology adoption often leaves a hole in the budget when applied to automation. Executives frequently find that successful pilot programmes do not translate into sustainable enterprise-wide […]
FedEx tests how far AI can go in tracking and returns management
Reading Time: 3 minutesFedEx is using AI to change how package tracking and returns work for large enterprise shippers. For companies moving high volumes of goods, tracking no longer ends when a package leaves the warehouse. Customers expect real-time updates, flexible delivery options, and returns that do not turn into support tickets or delays. That pressure is pushing […]
Klarna backs Google UCP to power AI agent payments
Reading Time: 3 minutesKlarna aims to address the lack of interoperability between conversational AI agents and backend payment systems by backing Google’s Universal Commerce Protocol (UCP), an open standard designed to unify how AI agents discover products and execute transactions. The partnership, which also sees Klarna supporting Google’s Agent Payments Protocol (AP2), places the Swedish fintech firm among […]
The next evolution of RingCentral’s Partner Support
Reading Time: 3 minutesA note from RingCentral’s Channel Chief It’s a tremendous honor today to be included on CRN’s list of 2026 Channel Chiefs, just shy of a year after taking over the role as RingCentral’s Head of Channel. While I am obviously grateful for both the opportunity and recognition, after more than 10 years of experience within […]
No-Hassle Visual Studio Code Theming: Building an Extension
Reading Time: 8 minutesYears ago, when I read Sarah Drasner’s article on creating a VS Code theme, I silently thought to myself, That’s a lot of work… I’m never going to make a theme… But lo and behold, I went ahead and made one — and it took less than six hours to get most of the theme […]
How SAP is modernising HMRC’s tax infrastructure with AI
Reading Time: 2 minutesHMRC has selected SAP to overhaul its core revenue systems and place AI at the centre of the UK’s tax administration strategy. The contract represents a broader shift in how public sector bodies approach automation. Rather than layering AI tools over legacy infrastructure, HMRC is replacing the underlying architecture to support machine learning and automated […]
RingCentral Bulgaria welcomes 2026 with the AI Galaxy Gala
Reading Time: 2 minutesIn December RingCentral Bulgaria hosted a company-wide New Year celebration — and it was truly fan-AI-stic. The event brought together colleagues from engineering, technical support, and administrative teams to celebrate 2026 in style. Strengthening the sense of community that defines our workplace. This year’s party embraced a bold futuristic concept — AI Galaxy Gala — […]
ThoughtSpot: On the new fleet of agents delivering modern analytics
Reading Time: 3 minutesIf you are a data and analytics leader, then you know agentic AI is fuelling unprecedented speed of change right now. Knowing you need to do something and knowing what to do, however, are two different things. The good news is providers like ThoughtSpot are able to assist, with the company in its own words […]
Love is in the AIR: Why AI is the secret ingredient for small business success this February
Reading Time: 3 minutesImagine this: It’s February 13th, 2:00 PM. You, a local boutique florist, and your shop is a beautiful, fragrant chaos of roses, silk ribbons, and hydration spray. You and your team are working at a fever pitch to meet the Valentine’s Day pre-orders. Suddenly, the phone starts ringing. Then the second line. Then the third. […]