Reading Time: 3 minutesAs customer expectations rise, teams are under increasing pressure to deliver meaningful, efficient, and personalized experiences. Yet, focusing on improving customer conversations alone isn’t enough. Service quality is shaped well before those interactions ever take place through employee experience, coaching, and performance management. These areas influence how agents engage at every touchpoint, making them essential […]
Approximating contrast-color() With Other CSS Features
Reading Time: 5 minutesYou have an element with a configurable background color, and you’d like to calculate whether the foreground text should be light or dark. Seems easy enough, especially knowing how mindful we ought to be with accessibility. There have been a few drafts of a specification function for this functionality, most recently, contrast-color() (formerly color-contrast()) in […]
Barclays bets on AI to cut costs and boost returns
Reading Time: 3 minutesBarclays recorded a 12 % jump in annual profit for 2025, reporting £9.1 billion in earnings before tax, up from £8.1 billion a year earlier. The bank also raised its performance targets out through 2028, aiming for a return on tangible equity (RoTE) of more than 14 %, up from a previous goal of above […]
How insurance leaders use agentic AI to cut operational costs
Reading Time: 3 minutesAgentic AI offers insurance leaders a path to scalable efficiency as the sector confronts a tough digital transformation. Insurers hold deep data reserves and employ a workforce skilled in analytic decision-making. Despite these advantages, the industry has largely failed to advance beyond pilot programmes. Research suggests only seven percent of insurers have scaled these initiatives […]
Red Hat unifies AI and tactical edge deployment for UK MOD
Reading Time: 3 minutesThe UK Ministry of Defence (MOD) has selected Red Hat to architect a unified AI and hybrid cloud backbone across its entire estate. Announced today, the agreement is designed to break down data silos and accelerate the deployment of AI models from the data centre to the tactical edge. For CIOs, it’s part of a […]
Love is in the AIR: Why businesses are falling for AI Receptionist this Valentine’s Day
Reading Time: 4 minutesLove is definitely in the AIR this season! For growing businesses, love shows up in a variety of different ways. It’s when calls get answered, customers feel heard, and opportunities don’t slip through the cracks. It’s not about grand gestures; it’s about showing up consistently and being there for your customer when it matters. That’s […]
Chinese hyperscalers and industry-specific agentic AI
Reading Time: 3 minutesMajor Chinese technology companies Alibaba, Tencent, and Huawei are pursuing agentic AI (systems that can execute multi-step tasks autonomously and interact with software, data, and services without human instruction), and orienting the technology toward discrete industries and workflows. Alibaba’s open-source strategy for agentic AI Alibaba’s strategy centres on its Qwen AI model family, a set […]
Agentic AI in healthcare: How Life Sciences marketing could achieve $450B in value by 2028
Reading Time: 4 minutesAgentic AI in healthcare is graduating from answering prompts to autonomously executing complex marketing tasks – and life sciences companies are betting their commercial strategies on it. According to a recent report cited by Capgemini Invent, AI agents could generate up to $450 billion in economic value through revenue uplift and cost savings globally by […]
Trying to Make the Perfect Pie Chart in CSS
Reading Time: 10 minutesSpeaking of charts… When was the last time you had to use a pie chart? If you are one of those people who have to give presentations right and left, then congratulations! You are both in my personal hell… and also surrounded by pie charts. Luckily, I think I haven’t needed to use them in […]
The case for agentic AI in CX is accelerating: What RingCentral’s new research reveals
Reading Time: 6 minutesWhy the time is now for agentic AI AI continues to be the dominant trend in tech, especially for the contact center. Being a data-rich environment by nature, it’s a great use case for AI, especially considering the challenges for contact centers to modernize and improve CX. When AI is deployed effectively, contact centers are […]
What AI can (and can’t) tell us about XRP in ETF-driven markets
Reading Time: 3 minutesFor a long time, cryptocurrency prices moved quickly. A headline would hit, sentiment would spike, and charts would react almost immediately. That pattern no longer holds. Today’s market is slow, heavier than before, and shaped by forces that do not always announce themselves clearly. Capital allocation, ETF mechanics, and macro positioning now influence price behaviour […]
Exclusive: Why are Chinese AI models dominating open-source as Western labs step back?
Reading Time: 5 minutesBecause Western AI labs won’t—or can’t—anymore. As OpenAI, Anthropic, and Google face mounting pressure to restrict their most powerful models, Chinese developers have filled the open-source void with AI explicitly built for what operators need: powerful models that run on commodity hardware. A new security study reveals just how thoroughly Chinese AI has captured this space. Research published by SentinelOne […]
Cryptocurrency markets a testbed for AI forecasting models
Reading Time: 3 minutesCryptocurrency markets have become a high-speed playground where developers optimise the next generation of predictive software. Using real-time data flows and decentralised platforms, scientists develop prediction models that can extend the scope of traditional finance. The digital asset landscape offers an unparalleled environment for machine learning. When you track cryptocurrency prices today, you are observing […]
Goldman Sachs tests autonomous AI agents for process-heavy work
Reading Time: 4 minutesGoldman Sachs is pushing deeper into real use of artificial intelligence inside its operations, moving to systems that can carry out complex tasks on their own. The Wall Street bank is working with AI startup Anthropic to create autonomous AI agents powered by Anthropic’s Claude model that can handle work that used to require large […]
How separating logic and search boosts AI agent scalability
Reading Time: 5 minutesSeparating logic from inference improves AI agent scalability by decoupling core workflows from execution strategies. The transition from generative AI prototypes to production-grade agents introduces a specific engineering hurdle: reliability. LLMs are stochastic by nature. A prompt that works once may fail on the second attempt. To mitigate this, development teams often wrap core business […]