Reading Time: 9 minutesA practical framework for connecting digital and physical channels through unified communications that drive measurable retention and revenue gains. Retail customer experience (CX) determines whether customers stay or go. When your website, store, and support teams operate on disconnected systems, customers feel the fragmentation instantly. Each friction point increases service costs while reducing repeat purchase […]
How to use conversational AI for healthcare to transform patient experience
Reading Time: 9 minutesStreamline patient communications, reduce staff burden, and improve outcomes with secure, voice-first AI. Patient demand is rising. Staffing is tight. Compliance risk never sleeps. You’re expected to deliver faster access, better patient outcomes, and lower costs, all while securing protected health information (PHI) at every touchpoint. Healthcare organizations now use conversational AI technology to modernize […]
Automating complex finance workflows with multimodal AI
Reading Time: 2 minutesFinance leaders are automating their complex workflows by actively adopting powerful new multimodal AI frameworks. Extracting text from unstructured documents presents a frequent headache for developers. Historically, standard optical character recognition systems failed to accurately digitise complex layouts, frequently converting multi-column files, pictures, and layered datasets into an unreadable mess of plain text. The varied […]
Securing AI systems under today’s and tomorrow’s conditions
Reading Time: 3 minutesEvidence cited in an eBook titled “AI Quantum Resilience”, published by Utimaco [email wall], shows organisations consider security risks as the leading barrier to effective adoption of AI on data they hold. AI’s value depends on data amassed by an organisation. However, there are security risks to building models and training them on that data. […]
Stay in the flow: Transform Google Chrome into your collaboration hub
Reading Time: 2 minutesIn today’s digital workspace, the browser is no longer just a tool—it’s where your entire day happens, for Google Workspace and ChromeOS power users alike. With dozens of open tabs competing for your attention, “context switching” between your work and a separate phone app is a major hit to your focus. The all-new RingEX for […]
How to modernize workforce management in your call center
Reading Time: 8 minutesAlign staffing, AI forecasting, and real-time performance management to reduce costs, protect service levels, and improve agent experience. Contact centers face mounting pressure from every angle. Flat budgets collide with rising service expectations. Volume spikes, channel proliferation, hybrid teams, and agent burnout threaten to erase months of training investment. A modern workforce management (WFM) strategy […]
Experimenting With Scroll-Driven corner-shape Animations
Reading Time: 6 minutesOver the last few years, there’s been a lot of talk about and experimentation with scroll-driven animations. It’s a very shiny feature for sure, and as soon as it’s supported in Firefox (without a flag), it’ll be baseline. It’s part of Interop 2026, so that should be relatively soon. Essentially, scroll-driven animations tie an animation […]
Palantir AI to support UK finance operations
Reading Time: 3 minutesUK authorities believe improving efficiency across national finance operations requires applying AI platforms from vendors like Palantir. The country’s financial regulator, the FCA, has initiated a project leveraging AI to identify illicit activities. The FCA is currently testing the Foundry platform from Miami-based software vendor Palantir. This three-month pilot costs upwards of £30,000 per week […]
5 use cases for conversational AI in banking with the fastest ROI
Reading Time: 8 minutesLearn how conversational AI helps banks meet rising customer expectations and regulatory demands without adding headcount. Banking customers expect instant answers about their accounts on any channel at any hour. Regulators require complete records of every conversation, decision, and data touch. Traditional contact center models can’t scale to meet both demands without ballooning costs. Conversational […]
How to implement and scale retail AI solutions: 2026 guide
Reading Time: 9 minutesA practical guide to choosing, deploying, and scaling AI initiatives that deliver measurable impact on revenue, costs, and customer satisfaction. Your leadership team wants proof that AI drives revenue, cuts costs, and elevates customer experience. But your tech stack, legacy systems, and compliance requirements make every deployment feel like a minefield. The difference between a […]
AI voice agent vs. chatbot: Which is right for your business in 2026?
Reading Time: 9 minutesOrganizations are shifting from text-based chatbots to voice-enabled AI agents as customer expectations for seamless, natural interactions continue to rise. This evolution reflects a broader trend: 14% of organizations currently prefer to interact with digital workers via voice, a number expected to grow to 23% within two years, signaling both trust in the technology and […]
JavaScript for Everyone: Destructuring
Reading Time: 13 minutesEditor’s note: Mat Marquis and Andy Bell have released JavaScript for Everyone, an online course offered exclusively at Piccalilli. This post is an excerpt from the course taken specifically from a chapter all about JavaScript destructuring. We’re publishing it here because we believe in this material and want to encourage folks like yourself to sign […]
Visa prepares payment systems for AI agent-initiated transactions
Reading Time: 3 minutesPayments rely on a simple model: a person decides to buy something, and a bank or card network processes the transaction. That model is starting to change as Visa tests how AI agents can initiate payments. New work in the banking sector suggests that, in some cases, software agents may soon take on that role. […]
NVIDIA wants enterprise AI agents safer to deploy
Reading Time: 3 minutesThe NVIDIA Agent Toolkit is Jensen Huang’s answer to the question enterprises keep asking: how do we put AI agents to work without losing control of our data and our liability? Announced at GTC 2026 in San Jose on March 16, the NVIDIA Agent Toolkit is an open-source software stack designed to help enterprises and […]
Mastercard keeps tabs on fraud with new foundation model
Reading Time: 4 minutesMastercard has developed a large tabular model (an LTM as opposed to an LLM) that’s trained on transaction data rather than text or images to help it address security and authenticity issues in digital payments. The company has trained a foundation model on billions of card transactions, with the intention of expanding to hundreds of […]