Reading Time: 5 minutesAuthor: Richard Farrell, CIO at Netcall After a year of rapid adoption and high expectations surrounding artificial intelligence, 2026 is shaping up to be the year CIOs apply a more strategic lens. Not to slow progress, but to steer it in a smarter direction. In 2025, we saw the rise of AI copilots across almost […]
What’s !important #3: Popover Context Menus, @scope, New Web Platform Features, and More
Reading Time: 4 minutesThe developer community hasn’t wasted any time kicking off 2026 with some really great articles, demos, and insights. Firefox 147 and Chrome 144 also shipped, and while they’re not jam-packed with features, the releases are still pretty exciting for what’s normally a slow time of year, so without further ado, here’s what’s important from the […]
Meeting the new ETSI standard for AI security
Reading Time: 4 minutesThe ETSI EN 304 223 standard introduces baseline security requirements for AI that enterprises must integrate into governance frameworks. As organisations embed machine learning into their core operations, this European Standard (EN) establishes concrete provisions for securing AI models and systems. It stands as the first globally applicable European Standard for AI cybersecurity, having secured […]
McKinsey tests AI chatbot in early stages of graduate recruitment
Reading Time: 4 minutesHiring at large firms has long relied on interviews, tests, and human judgment. That process is starting to shift. McKinsey has begun using an AI chatbot as part of its graduate recruitment process, signalling a shift in how professional services organisations evaluate early-career candidates. The chatbot is being used during the initial stages of recruitment, […]
AI medical diagnostics race intensifies as OpenAI, Google, and Anthropic launch competing healthcare tools
Reading Time: 4 minutesOpenAI, Google, and Anthropic announced specialised medical AI capabilities within days of each other this month, a clustering that suggests competitive pressure rather than coincidental timing. Yet none of the releases are cleared as medical devices, approved for clinical use, or available for direct patient diagnosis—despite marketing language emphasising healthcare transformation. OpenAI introduced ChatGPT Health on January […]
AI Receptionist (AIR) January 2026 Release: Easier setup, smarter conversations, and more ways to follow up
Reading Time: 5 minutesSince launching RingCentral AI Receptionist (AIR) in February 2025, we’ve been focused on one thing: helping businesses get value faster, with less effort. Over the last year, we’ve listened closely to customer feedback and continued refining how AIR guides you through setup, handles real customer calls, and fits into the tools you already use. This […]
Playing With CodePen slideVars
Reading Time: 2 minutesSuper cool new CodePen feature alert! You’ve probably seen a bunch of “interactive” demos that let you changed values on the fly from a UI panel embedded directly in the demo. Jhey’s demos come immediately to mind, like this one: CodePen Embed Fallback That’s a tool called TweakPane doing the work. There’s another one called […]
AstraZeneca bets on in-house AI to speed up oncology research
Reading Time: 3 minutesDrug development is producing more data than ever, and large pharmaceutical companies like AstraZeneca are turning to AI to make sense of it. The challenge is no longer whether AI can help, but how tightly it needs to be built into research and clinical work to improve decisions around trials and treatment. That question helps […]
Research shows UK young adults would use AI for financial guidance
Reading Time: 3 minutesResearch from Cleo AI indicates that young adults are turning to artificial intelligence for financial advice to help them manage their money and develop more sustainable financial habits. The study surveyed 5,000 UK adults aged 28 to 40 and found that the majority are saving significantly less than they would like. In this context, interest […]
Allister Frost: Tackling workforce anxiety for AI integration success
Reading Time: 4 minutesNavigating workforce anxiety remains a primary challenge for leaders as AI integration defines modern enterprise success. For enterprise leaders, deploying AI is less a technical hurdle than a complex exercise in change management. The reality for many organisations is that, while algorithms offer efficiency, the human element dictates the speed of adoption. Data from the […]
The latency trap: Smart warehouses abandon cloud for edge
Reading Time: 6 minutesWhile the enterprise world rushes to migrate everything to the cloud, the warehouse floor is moving in the opposite direction. This article explores why the future of automation relies on edge AI to solve the fatal “latency gap” in modern logistics. In the sterilised promotional videos for smart warehouses, autonomous mobile robots (AMRs) glide in […]
Why Apple chose Google over OpenAI: What enterprise AI buyers can learn from the Gemini deal
Reading Time: 4 minutesApple’s multi-year agreement to integrate Google’s Gemini models into its revamped Siri offers a rare window into how one of the world’s most selective technology companies evaluates foundation models – and the criteria should matter to any enterprise weighing similar decisions. The stakes were considerable. Apple had been publicly integrating ChatGPT into its devices since […]
Postcard From Web Directions Dev Summit, 2025
Reading Time: 12 minutesAuthor’s Note: There are already wonderful recaps of the Web Directions Developer Summit I spoke at in November 2025. So, rather than offering another one, I decided to capture my experience at the conference in a stream-of-consciousness style that details my battles with stage fright and imposter syndrome. I haven’t seen this style used on […]
How Shopify is bringing agentic AI to enterprise commerce
Reading Time: 3 minutesShopify is enhancing core enterprise commerce workflows with agentic AI, automating operations while expanding sales channels. The adoption of generative AI in commerce has largely centred on customer support chatbots and basic content generation. Shopify’s Winter ‘26 Edition, titled Renaissance, pushes this technology toward agentic commerce where AI systems actively manage workflows, configure infrastructure, and […]
Retailers like Kroger and Lowe’s test AI agents without handing control to Google
Reading Time: 4 minutesRetailers are starting to confront a problem that sits behind much of the hype around AI shopping: as customers turn to chatbots and automated assistants to decide what to buy, retailers risk losing control over how their products are shown, sold, and bundled. That concern is pushing some large chains to build or support their […]