Reading Time: 3 minutesInTouchNow.ai is now offering doctors surgeries a piece of software designed to modernise phone answering, designed to reduce hold times and create a smoother, more responsive experience for patients and staff. In the UK, many GP (general practice) surgeries’ phone lines are tied up in the mornings as patients try to contact their medical practitioner […]
HTML Web Components Proposal From 1998
Reading Time: < 1 minuteWeb components, as imagined in 1998 from a never-adopted specification: Componentization is a powerful paradigm that allows component users to build applications using ‘building blocks’ of functionality without having to implement those building blocks themselves, or necessarily understand how the building works in fine detail. This method makes building complex applications easier by breaking them down […]
What is a voice AI agent and how does it replace legacy phone systems?
Reading Time: 7 minutesVoice continues to outperform every other service channel. Current customer experience data confirms that when issues are urgent, complex, or critical, people pick up the phone. Customers want immediate, direct answers so their problem can be resolved without delay. And they want to speak in a channel that feels human. This is not just an […]
UK and Germany plan to commercialise quantum supercomputing
Reading Time: 3 minutesThe UK and Germany plan to integrate their science sectors to accelerate the commercialisation of quantum supercomputing technology. Announced on the final day of the German president’s state visit, these joint commitments target the gap between R&D and enterprise application in computing, sensing, and timing. The partnership involves specific funding to fast-track product development and […]
Aluminium OS is the AI-powered successor to ChromeOS
Reading Time: 4 minutesThe convergence of mobile and desktop operating systems is a goal that has remained elusive for big tech firms since the early days of the smartphone. Microsoft’s attempt in the form of Windows Mobile was reaching the end of its road by 2010, and despite Apple’s iOS/iPadOS and macOS moving very slowly towards one another […]
Getting Creative With “The Measure”
Reading Time: 6 minutesI spend an unhealthy amount of time on the typography in my designs, and if you’ve read any traditional typography books, you might remember “the measure.” If not, it’s simply the length of a line of text. But measure means more than that, and once you understand what it represents, it can change how you […]
AWS re:Invent 2025: Frontier AI agents replace chatbots
Reading Time: 4 minutesAccording to AWS at this week’s re:Invent 2025, the chatbot hype cycle is effectively dead, with frontier AI agents taking their place. That is the blunt message radiating from Las Vegas this week. The industry’s obsession with chat interfaces has been replaced by a far more demanding mandate: “frontier agents” that don’t just talk, but […]
Decart uses AWS Trainium3 for real-time video generation
Reading Time: 3 minutesAmazon Web Services has scored another major win for its custom AWS Trainium accelerators after striking a deal with AI video startup Decart. The partnership will see Decart optimise its flagship Lucy model on AWS Trainium3 to support real-time video generation, and highlight the growing popularity of AI accelerators over Nvidia’s graphics processing units. Decart […]
AI memory hunger forces Micron’s consumer exodus: A turning point in semiconductor economics
Reading Time: 5 minutesIn the basement of a Boise, Idaho, dental office in 1978, four engineers founded what would become one of America’s semiconductor giants. Ward Parkinson, Joe Parkinson, Dennis Wilson, and Doug Pitman started Micron Technology as a modest design consultancy, backed by local investors including potato magnate J.R. Simplot. By 1983, they had achieved a technological […]
AI and automation: How modern workforce management enables real-time control
Reading Time: 5 minutesCustomer experience leaders have long navigated the challenge of effectively managing contact center workforces. Forecasting plays a critical role in the workforce management (WFM) process. Yet, even the most accurate forecasts can fall short when unexpected issues, like weather disruptions or system outages, cause interaction volumes to surge. When these scenarios arise, traditional WFM solutions […]
AI in manufacturing set to unleash new era of profit
Reading Time: 4 minutesManufacturing executives are wagering nearly half their modernisation budgets on AI, betting these systems will boost profit within two years. This aggressive capital allocation marks a definitive pivot. AI is now seen as the primary engine for financial performance. According to the Future-Ready Manufacturing Study 2025 by Tata Consultancy Services (TCS) and AWS, 88 percent […]
HTB AI Range offers experiments in cyber-resilience training
Reading Time: 3 minutesThe cybersecurity training provider Hack The Box (HTB) has launched the HTB AI Range, designed to let organisations test autonomous AI security agents under realistic conditions, albeit with oversight from human cybersecurity professionals. Its goal is to help users assess how well AI, and mixed human–AI teams might defend infrastructure. Vulnerabilities in AI models add […]
EY and NVIDIA to help companies test and deploy physical AI
Reading Time: 3 minutesAI is moving deeper into the physical world, and EY is laying out a more structured way for companies to work with robots, drones, and other smart devices. The organisation is introducing a physical AI platform built with NVIDIA tools, opening a new EY.ai Lab in Georgia, and adding new leadership to guide its work […]
Anthropic just revealed how AI-orchestrated cyberattacks actually work—Here’s what enterprises need to know
Reading Time: 4 minutesFor years, cybersecurity experts debated when – not if – artificial intelligence would cross the threshold from advisor to autonomous attacker. That theoretical milestone has arrived. Anthropic’s recent investigation into a Chinese state-sponsored operation has documented [PDF] the first case of AI-orchestrated cyber attacks executing at scale with minimal human oversight, altering what enterprises must […]
Amidst the Ongoing AI Infrastructure Crunch, Singularity Compute Launches Swedish GPU Cluster
Reading Time: 3 minutesAs AI adoption has continued to surge over the last couple of months, one thing has become abundantly clear, i.e. there isn’t enough computational horsepower to go around (something that has become painfully obvious as cloud providers have accrued months-long waitlists for high-end GPU instances). And, unlike the brief crypto-mining GPU craze from just a […]