Reading Time: 4 minutesToday, we’re introducing RingCentral AVA, a fully integrated AI virtual assistant that helps employees stay focused, connected, and productive. AVA connects conversations, content, and workflows across the entire RingEX platform, bringing voice, video, and messaging together in one seamless experience. It captures details automatically, summarizes what matters, and helps teams act faster, all within the […]
RingCentral bolsters RingEX with new customer engagement solutions
Reading Time: 3 minutesNew Customer Engagement Bundle introduces advanced queue management and SMS shared inbox capabilities to power informal contact centers. The new offering captures growing customer engagement demand at the intersection of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Included in this new release are new paid add-ons for RingEX customers […]
RingCentral unveils RingWEM: An AI-powered workforce engagement management suite
Reading Time: 4 minutesRingWEM includes native AI Quality Management, AI Workforce Management, AI Interaction Analytics, and Screen Recording Today we announced RingWEM, a next-generation Workforce Engagement Management offering that leverages and extends the recent acquisition of CommunityWFM workforce management. This new comprehensive solution complements RingCentral’s native cloud contact center, RingCX, by adding powerful capabilities for agent performance, customer […]
Introducing Insights: Turn your conversations into business intelligence
Reading Time: 3 minutesEvery day, your conversations—with prospects, customers, and even internally—hold the keys to your next big strategic move. But finding those keys quickly and knowing what actions to take across thousands of interactions can feel impossible. Not anymore. We built Insights to turn that conversational data into clear, actionable intelligence. What is Insights? Insights is a […]
What’s new in RingCentral AI Receptionist: The front door to smarter customer engagement
Reading Time: 5 minutesEvery call is a moment that matters. It could be a new customer ready to buy, a client who needs reassurance, or a patient looking for help. But when your team is juggling endless calls, back-to-back appointments, and manual follow-ups, even the most dedicated business can miss a few of those moments. RingCentral AI Receptionist […]
OpenAI spreads $600B cloud AI bet across AWS, Oracle, Microsoft
Reading Time: 3 minutesOpenAI is on a spending spree to secure its AI compute supply chain, signing a new deal with AWS as part of its multi-cloud strategy. The company recently ended its exclusive cloud-computing partnership with Microsoft. It has since allocated a reported $250 billion back to Microsoft, $300 billion to Oracle, and now, $38 billion to […]
AI browsers are a significant security threat
Reading Time: 4 minutesAmong the explosion of AI systems, AI web browsers such as Fellou and Comet from Perplexity have begun to make appearances on the corporate desktop. Such applications are described as the next evolution of the humble browser, and come with AI features built in; they can read and summarise web pages – and, at their […]
From ambition to accountability: Quantifying AI ROI in strategy
Reading Time: 2 minutesFor many UK executives, AI investment has become a necessity, not an experiment in innovation. Boards now demand evidence of measurable impact – whether through efficiency gains, revenue growth, or reduced operational risk. Yet, as Pete Smyth, CEO of Leading Resolutions notes, many SMEs treat AI as an exploratory exercise, not a structured business strategy. […]
DevOps for AI: Continuous deployment pipelines for machine learning systems
Reading Time: 3 minutesAI’s effects on continuous development and deployment pipelines are becoming difficult to ignore. However, decision-makers in software development functions need to consider a broad range of elements when considering the uses of the technology. The challenges of deploying AI at scale Deploying artificial intelligence isn’t the same as deploying, for example, a web app. Traditional […]
Turn each call into an opportunity: Introducing Office@Hand AI Receptionist
Reading Time: 3 minutesImagine a customer calling an automotive shop at 7 p.m. on a Wednesday. They need to book an urgent appointment because of a malfunctioning car and an upcoming road trip, but it’s after business hours. The phone rings, and then a generic voicemail message kicks in. The customer is unable to make an appointment and, […]
Sora update #1
Reading Time: 2 minutesWe have been learning quickly from how people are using Sora and taking feedback from users, rightsholders, and other interested groups. We of course spent a lot of time discussing this before launch, but now that we have a product out we can do more than just theorize. We are going to make two changes […]
Sora 2
Reading Time: 3 minutesWe are launching a new app called Sora. This is a combination of a new model called Sora 2, and a new product that makes it easy to create, share, and view videos. This feels to many of us like the “ChatGPT for creativity” moment, and it feels fun and new. There is something great […]
Abundant Intelligence
Reading Time: 2 minutesGrowth in the use of AI services has been astonishing; we expect it to be even more astonishing going forward. As AI gets smarter, access to AI will be a fundamental driver of the economy, and maybe eventually something we consider a fundamental human right. Almost everyone will want more AI working on their behalf. […]
Jakub and Szymon
Reading Time: 2 minutesAI has gotten remarkably better in recent years; ChatGPT can do amazing things that we take for granted. This is as it should be, and is the story of human progress. But behind the blinking circle, nicely abstracted away, is the greatest story of human ingenuity I have ever seen. A lot of people have […]
The Gentle Singularity
Reading Time: 6 minutesWe are past the event horizon; the takeoff has started. Humanity is close to building digital superintelligence, and at least so far it’s much less weird than it seems like it should be. Robots are not yet walking the streets, nor are most of us talking to AI all day. People still die of disease, […]