Reading Time: 3 minutesThroughout February, RingCentral has observed Black History Month under the theme “Connectivity & Contributions: The Pulse of Progress.” But for many of us, this month was more than a theme—it was a journey. We reflected on the architects who shaped our digital world, explored the many roots that form our shared identity, examined the true […]
Upgrading agentic AI for finance workflows
Reading Time: 3 minutesImproving trust in agentic AI for finance workflows remains a major priority for technology leaders today. Over the past two years, enterprises have rushed to put automated agents into real workflows, spanning customer support and back-office operations. These tools excel at retrieving information, yet they often struggle to provide consistent and explainable reasoning during multi-step […]
Poor implementation of AI may be behind workforce reduction
Reading Time: 3 minutesMany organisations are eroding the foundations of business – productivity, competitiveness, and efficiency. This is happening due to poor implementation of human-AI collaboration, according to cloud data and AI consultancy, Datatonic. The company says in the next phase of enterprise AI, success will come from carefully-governed and designed AI that works alongside humans in “human-in-the-loop […]
Goldman Sachs and Deutsche Bank test agentic AI for trade surveillance
Reading Time: 4 minutesBanks are testing a new type of artificial intelligence, like agentic AI, that does more than scan for keywords or follow preset rules. Instead of relying only on static alerts, some trading desks are beginning to use systems designed to reason through patterns in real time and flag conduct that may need human review. Bloomberg […]
ASML’s high-NA EUV tools clear the runway for next-gen AI chips
Reading Time: 2 minutesThe machine that will make tomorrow’s AI chips possible has just been declared ready for mass production – and the clock for the industry’s next leap has officially started. ASML, the Dutch company that holds a global monopoly on commercial extreme ultraviolet lithography equipment, confirmed this week that its High-NA EUV tools have crossed the […]
An Exploit … in CSS?!
Reading Time: 5 minutesOk, take a deep breath. We’ll have some fun understanding this vulnerability once you make sure your browser isn’t affected, using the table below. Chromium-based browser Am I safe? Google Chrome Ensure you’re running version 145.0.7632.75 or later. Go to Settings > About Chrome and check for updates. Microsoft Edge Ensure you’re running on version […]
An 11-year legacy of partner support
Reading Time: 3 minutes11 years as a 5-star partner program It’s a tremendous honor today to share that once again, RingCentral Reach has been named a 5-star partner program in CRN’s annual partner program guide. This marks our 11th consecutive year earning this distinction, a testament to how we continually evolve our partner support based on feedback from the […]
A Complete Guide to Bookmarklets
Reading Time: 6 minutesYou’re surely no stranger to bookmarks. The ability to favorite, save, or “bookmark” web pages has been a staple browser feature for decades. Browsers don’t just let you bookmark web pages, though. You can also bookmark JavaScript, allowing you to do so much more than merely save pages. A JavaScript script saved as a bookmark […]
Nokia and AWS pilot AI automation for real-time 5G network slicing
Reading Time: 3 minutesTelecom networks may soon begin adjusting themselves in real time, as operators test systems that allow AI agents to manage traffic and service quality. AI may soon be making operational decisions. This week, Nokia and AWS presented a new network slicing system that uses AI agents to monitor network conditions and adjust resources automatically. The […]
5 enterprise-ready customer support tools: a 2026 comparison
Reading Time: 8 minutesA practical guide to scalability, integration, and long-term risk. Most mid-market and enterprise support teams don’t choose fragmentation. Over time, it creeps in as they add voice, chat, ticketing, and analytics tools. Although each system may do its job on paper, in practice, leaders end up with inconsistent customer experiences, weaker quality assurance (QA), and […]
Enterprise collaboration software for a connected, intelligent workplace
Reading Time: 12 minutesHow modern platforms unify communication, AI, and global teamwork. Enterprises today operate across an increasingly complex collaboration landscape, relying on dozens of tools to communicate, share files, manage projects, and coordinate work. This fragmentation creates silos, slows decision-making, and makes it harder for IT leaders to maintain governance, visibility, and operational consistency. These challenges intensify […]
How AI Interaction Analytics drives smarter decisions across the contact center
Reading Time: 3 minutesCustomer conversations have always carried valuable signals about sentiment, behavior, and intent. For contact center teams, the challenge has been turning that information into insights that guide decisions and improve performance. For years, conversation data lived in silos across channels and systems. To address that, teams consolidated information into comprehensive dashboards. Visibility improved, but leaders […]
Anthropic: Claude faces ‘industrial-scale’ AI model distillation
Reading Time: 4 minutesAnthropic has detailed three “industrial-scale” AI model distillation campaigns by overseas labs designed to extract abilities from Claude. These competitors generated over 16 million exchanges using approximately 24,000 deceptive accounts. Their goal was to acquire proprietary logic to improve their competing platforms. The extraction technique, known as distillation, involves training a weaker system on the […]
How disconnected clouds improve AI data governance
Reading Time: 2 minutesDisconnected clouds aim to improve AI data governance as businesses rethink their infrastructure under tighter regulatory expectations. Ensuring operational continuity in isolated environments has become increasingly vital for businesses. Facilities lacking continuous internet access face unique constraints where external dependencies become unacceptable. Microsoft recently expanded its capabilities to allow regulated industries and public sectors to […]
Deploying agentic finance AI for immediate business ROI
Reading Time: 3 minutesAgentic finance AI improves business efficiency and ROI only when deployed with strict governance and clear return on investment targets. A recent FT Longitude survey of 200 finance leaders across the US, UK, France, and Germany showed 61 percent have deployed AI agents merely as experiments. Meanwhile, one in four executives admit they do not […]