Category: News

Reading Time: 6 minutesVoice interactions represent the highest-stakes moments in the customer journey. When customers call, it signals escalation or a decision that cannot wait. Voice is the channel where urgency demands resolution. For businesses, that urgency exposes a growing problem. Call volumes are rising, expectations are higher, and legacy phone systems fail to keep up. They route […]

Reading Time: 4 minutesNeither Chrome, Safari, nor Firefox have shipped new features in the last couple of weeks, but fear not because leading this issue of What’s !important is some of the web development industry’s best educators with, frankly, some killer content. Maintaining video state across different pages using view transitions Chris Coyier demonstrates how to maintain a […]

Reading Time: 5 minutesMid-January saw insurance company, Travelers, announce a new deal that empowers 10,000 engineers and data scientists with AI assistants. However, less than two weeks on, Travelers’ leadership explained that the company’s true competitive advantage lies in expertise, not AIs alone, believing this is what will drive longer-term profit growth. According to Travelers’ chief executive officer […]

Reading Time: 4 minutesFor many large companies, the most useful form of AI right now has little to do with writing emails or answering questions. At PepsiCo, AI is being tested in places where mistakes are costly and changes are hard to undo — factory layouts, production lines, and physical operations. That shift is visible in how PepsiCo […]

Reading Time: 3 minutesThe artificial intelligence industry’s pivot toward agentic AI – systems capable of autonomously executing multi-step tasks – has dominated technology discussions in recent months. But while Western firms focus on foundational models and cross-platform interoperability, China’s technology giants are racing to dominate through commerce integration, a divergence that could reshape how enterprises deploy autonomous systems […]

Reading Time: 4 minutesNew research from Accenture has discovered insurance executives are planning on increased investment into AI during 2026 despite a widening skills gap in insurance organisations. Surveying 3,650 C-suite leaders over 20 industries and 20 countries, the Pulse of Change poll revealed 90% of the 218 senior insurance executives intend to spend more on AI over […]

Reading Time: 4 minutesA new report from Deloitte has warned that businesses are deploying AI agents faster than their safety protocols and safeguards can keep up. Therefore, serious concerns around security, data privacy, and accountability are spreading. According to the survey, agentic systems are moving from pilot to production so quickly that traditional risk controls, which were designed […]

Reading Time: 4 minutesChrome 144 recently shipped ::search-text, which is now one of several highlight-related pseudo-elements. This one selects find-in-page text, which is the text that gets highlighted when you do a Ctrl/Command + F-type search for something on a page and matches are found. By default, ::search-text matches are yellow while the current target (::search-text:current) is orange, […]

Reading Time: 5 minutesScaling enterprise AI requires overcoming architectural oversights that often stall pilots before production, a challenge that goes far beyond model selection. While generative AI prototypes are easy to spin up, turning them into reliable business assets involves solving the difficult problems of data engineering and governance. Ahead of AI & Big Data Global 2026 in […]

Reading Time: 2 minutesWe all have a few skeletons in our CSS closets. There’s probably that one-off !important where you can now manage that more effectively with cascade layers. Or maybe a dated Checkbox Hack that :has() has solved. Perhaps it’s been a long while since your last site redesign and it’s chock-full of vendor-prefixed properties from 2012. […]

Reading Time: 3 minutes2026 will see forward-thinking organisations building out their squads of AI agents across roles and functions. But amid the rush, there is another aspect to consider. One of IDC’s enterprise technology predictions for the coming five years, published in October, was fascinating. “By 2030, up to 20% of [global 1000] organisations will have faced lawsuits, […]

Reading Time: 3 minutesA White House paper titled “Artificial Intelligence and the Great Divergence” sets out parallels between the effects of the industrial revolution in the 18th and 19th centuries and the current times, with artificial intelligence positioned as guiding the way the world’s economies will be shaped. Artificial intelligence now sits at the centre of US economic […]